Dell G-Series G16 7620 Usage and Troubleshooting Guide (2024)

Dell G-Series G16 7620 Ports and Specifications

Technical specifications

**Table 1:** The technical specifications of the Dell G-Series G16 7620.
Description	Values
Dimension	Height: Front - 20.60 mm (0.81 in.) Rear - 26.40 mm (1.03 in.) Width - 357.26 (14.06 in.) Depth - 272.11 mm (10.71 in.) Weight - 2.70 kg (5.95 lb) NOTE: The computers weight depends on the configuration ordered.
Chipset	ADL-P PCH
Processor	12th Generation Intel Core i7 12th Generation Intel Core i9
PCIe bus	Up to Gen 4.0
System Memory (RAM)	Number of slots - Two SODIMM slots Type - Dual-Channel DDR5 Speed - 4800 MHz Maximum memory - 32 GB Minimum memory - 8 GB Memory per slot - 8 GB, 16 GB, or 32 GB
Supported operating systems	Windows 11 Home (64-bit) Windows 11 Professional (64-bit)

Ports on Dell G-Series G16 7620

**Table 2:**The Ports on the Dell G-Series G16 7620.
Description	Values
Audio ports	One Universal Audio Port
Video ports	One HDMI 2.1 Port
Network ports	One Network (RJ45) Port
USB ports	Three USB 3.2 Gen1 ports One Thunderbolt 4 port with DisplayPort (for computers shipped with an NVIDIA GeForce RTX 3060/3070/3070 Ti graphics card) One USB 3.2 Gen2 Type-C port with DisplayPort (for computers shipped with an NVIDIA GeForce RTX 3050 Ti graphics card)
PCIe expansion card slots (internal)	Not supported
SATA ports	Not Supported
mSATA ports	Not supported
M.2 ports	One M.2 2230 Slot for Wi-Fi and Bluetooth combo card One M.2 slot for 2280 Solid-State Drive
nVME ports	Not supported

Set up your Dell G-Series G16 7620 Laptop

Connect the power cable to the ac adapter.
Connect the ac adapter to a wall outlet.
Connect the ac adapter to the computer.
Press the power button and turn on the computer.
Follow the instructions on the screen to complete the setup procedure.

Run a Diagnostic Test on Dell G-Series G16 7620

Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue.

To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test.

How to run a hardware diagnostic test using Dell SupportAssist?

If the computer can boot into the operating system, run the hardware diagnostic test using Dell SupportAssist.

NOTE: SupportAssist is available for Windows computers only. If SupportAssist is not available on your Dell computer, download and install the SupportAssist app.

Click Start.
Open SupportAssist.
Click Start Now.
The default test scans the computer for hardware failure.

How to run a pre-boot system assessment test?

If the computer cannot boot into the operating system, run the pre-boot system assessment test.

NOTE: Some diagnostic tests are interactive and require the user to respond. If no response is provided, the test results may be inaccurate.

Restart the computer.
At the Dell logo, tap the F12 key several times until the One-time Boot Menu appears.
Use the arrow keys to select Diagnostics and press the Enter key.
Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test passes, the hardware components are working correctly.
If the test fails, make a note of the error code, validation code, and service tag, and then look up the error code.

How to Run a Preboot Diagnostics on a Dell Computer

Watch this video to learn how to use the integrated preboot diagnostics to identify hardware issues on your Dell computer.

Duration: 00:01:34 (hh:mm:ss)
Closed captions: Available in multiple languages. Click the CC icon, and then select the preferred language.

Download and Install Drivers on Dell G-Series G16 7620

NOTE: Dell provides tested and validated drivers that are developed for Dell products. These drivers are provided for operating systems that Dell validates and supports for each product. Dell Technologies recommends downloading drivers for third-party devices from the device manufacturer's website.

Downloading drivers using SupportAssist

NOTE: SupportAssist is available for Windows computers only. If SupportAssist is not available on your Dell computer, download and install the SupportAssist app.

Click Start and type SupportAssist.
Click the SupportAssist app in the search results.
In the SupportAssist window, click Start now.
SupportAssist automatically scans your computer, checks for driver updates, downloads, and installs the latest drivers (if available).
SupportAssist also runs other automated tasks such as scan hardware, tune performance, optimize the network, and so on.

Downloading drivers from Dell Support website

Go to the Dell G-Series G16 7620 drivers page.
Click Check for Updates to allow Dell to automatically find driver updates for you.
Alternatively, click Find drivers to manually locate and download the drivers using:
- Keyword search box - Enter a keyword of the driver that you are looking for. For example, BIOS, Chipset, Audio, Video, and so on.
- Operating System and Category filters - Select the operating system that is installed on the Dell computer and choose a driver category.
Click the Download button next to the driver of your choice and save the file. Click Show All to see the remaining drivers.
Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
Double-click the downloaded driver installation file and follow the on-screen instructions to complete the installation process.
Repeat steps 5 to 7 for other drivers (if required).
After the driver installation is complete, restart the computer.

Download Dell Software

Dell Digital Locker

The Dell Digital Locker allows you to view and manage your products, software, subscriptions, and licensing information in one location. You can:

Download purchased software
Access licensed software products
Download updates and patches
Manage user and product groups
View software license entitlements
Manage warranty subscriptions

To access Dell Digital Locker, go to https://www.dell.com/support/software. For more information, see the frequently asked questions about Dell Digital Locker.

Dell Digital Delivery

Dell Digital Delivery is an easy and new way to buy software when you purchase a Dell computer. You can automatically download and install available software titles on select computers.

To learn more, go to the Dell Digital Delivery website.

Operating System Recovery Image

Do you want to reinstall the operating system due to a computer crash, hard drive replacement, or other serious software problem with your Dell computer?

Third-party apps

Need help with downloading and installing third-party apps such as Microsoft Teams, Skype, Adobe Reader and more?

You can download and install third-party apps from the Microsoft Store or the software manufacturer's website.

Restore the Operating System on Dell G-Series G16 7620

If your computer cannot boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery.

SupportAssist OS Recovery is a stand-alone tool that is preinstalled in all Dell computers that are shipped with the Windows operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

CAUTION: Dell Technologies recommends backing up your data before you begin the recovery or reset process.

CAUTION: Formatting the hard drive of your computer deletes the SupportAssist OS Recovery environment.

Manually start SupportAssist OS Recovery

NOTE: If the SupportAssist OS Recovery user interface is displayed for the first time, click APPROVE to accept the privacy policy. A walkthrough option is also displayed. Click START WALKTHROUGH to learn about various options available in the tool, or click SKIP to skip the walkthrough process.

Turn on or restart the computer.
At the Dell logo, press the F12 key several times to access the One Time Boot Menu.
NOTE: If the computer boots to the operating system, wait until you see the Windows laptop, restart the computer, and try again.
Select SupportAssist OS Recovery, and then press Enter.
Follow the instructions on the screen to scan, repair, backup files or reset the computer.

Learn more about how to Restore your system using SupportAssist OS Recovery.

Common Troubleshooting Resources

AC Adapter

Are you experiencing the following ac adapter issues on your Dell computer?

Error message such as 'AC adapter type cannot be determined'.
The ac adapter does not turn on the laptop.
The laptop turns on but does not charge the battery.

Follow the suggested quick steps to resolve ac adapter-related issues.

Battery

Are you experiencing the following battery issues on your Dell computer?

The laptop battery does not charge or does not hold a charge.
The laptop does not recognizethe battery.
The battery discharges quickly or does not last.
The battery charge is stuck at a certain percentage.

Follow the suggested quick steps to resolve battery-related issues.

Bluescreen or STOP Errors

There are many reasons that a computer does not start up. Does not boot into the Windows operating system or displays a fullscreen or STOP error when operating.

Learn How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer.

Bluetooth

Are you experiencing the following Bluetooth issues on your Dell computer?

Cannot listen to music on a Bluetooth headset.
Cannot transfer files to Bluetooth-enabled devices such as mobile phones or other computers.

Follow the suggested quick steps to resolve Bluetooth-related issues.

Fan and thermals

Are you experiencing the following thermal issues on your Dell computer?

The computer fans are running too fast or making a loud noise.
Computer restarts or shuts down intermittently.
Getting an error message that is related to fan, temperature, or heat sink.
Computer performance reduces unexpectedly.

Follow the suggested quick steps to resolve fan-related issues on your Dell laptop.

Gaming

Need gaming-related support for Alienware and Dell G-series desktops, laptops, monitors, and accessories? Go to the Dell gaming support portal.

Keyboard

Are you experiencing the following keyboard issues on your Dell computer?

One or more keys are not responding.
Keys are responding slowly.
Key presses are typing characters intermittently or typing incorrect characters.

Follow the suggested quick steps to resolve keyboard-related issues.

Microphone

Are you experiencing the following sound or audio recording issues on your Dell computer?

Other users cannot hear you on Microsoft Teams, Skype, or Zoom call.
Sound or audio from the microphone is muffled, distorted, crackling, or popping, choppy, or intermittent.
Microphone volume is too low or no volume.

Follow the suggested quick steps to microphone-related issues.

Monitors and screens

Are you experiencing the following display issues on your Dell computer?

The screen does not turn on or the screen is blank or black.
The image on the screen is fuzzy, blurry, distorted, or faded.
There are horizontal or vertical lines on the screen.

Follow the suggested quick steps to resolve display-related issues on a Dell computer.

Mouse

Are you experiencing the following mouse or touchpad issues on your Dell computer?

Mouse cursor moves too slowly or erratically.
Mouse buttons are not responding.
Mouse cursor disappears.

Follow the suggested quick steps to resolve mouse or touchpad-related issues.

Slow Performance

Are you experiencing the following performance issues on your Dell computer?

The computer takes a long time to boot.
Apps are loading slowly or stops responding.
Browsers and other apps stop responding.

Learn How to Troubleshoot Slow Performance Issues.

Speakers or Headphones

Are you experiencing the following sound or audio playback issues on your Dell computer?

There is No sound coming from the speakers or headphones.
The sound or audio is muffled, distorted, crackling, or popping, choppy, or intermittent.
The volume is too low or there is no volume.

Follow the suggested quick steps to resolve speaker or headphone-related issues.